Wholesale Home Fragrances & Giftware
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The Home of Impressions and Spiritual Sky Incense and Home Fragrances

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Terms & Conditions 

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Emporium Sales & Marketing Ltd
Terms and Conditions

You are in: Home > Terms and Conditions

  1. Introduction

  2. Ordering

  3. Pricing

  4. Payment

  5. Delivery

  6. Cancellation, Shortages and Returns Policy

  7. Third Party Websites

  8. Availability of Website

  9. Privacy Policy

  10. Legal Liability

  11. Acceptance of Terms and Conditions

1. Introduction

  1. The use of this web site,, and the placing of orders for the supply of goods are subject to the following terms and conditions.

  2. If you do not accept these terms and conditions, then please do not use this web site.

  3. The terms and conditions may be revised at any time, and you should review these conditions from time to time.

2. Ordering

  1. Items are ordered through our on-line checkout process. At the checkout process you can review your order and make any amendments necessary.

  2. If you provide a valid e-mail address, order acknowledgments will be sent to you via e-mail which will detail the items ordered.

  3. An order becomes binding when we despatch your goods to you.

  4. Prior to despatch of your goods, we may notify you that the order cannot be accepted or you may cancel the order.

  5. Orders may be cancelled or refused (a) where goods are out of stock (b) where authorisation of payment cannot be obtained (c) if you do not meet the criteria defined in these terms and conditions.

  6. Orders are accepted from anywhere in the world. However, certain items may be refused for particular countries if the item is deemed unsuitable for that country.

3. Pricing

  1. Prices shown are in GB Pounds Sterling unless otherwise stated.

  2. Prices payable will be that displayed at the time of placing the order, regardless of subsequent changes.

  3. Prices displayed exclude delivery charges unless otherwise stated.

  4. Additional carriage charges may apply to certain regions for certain bulky goods. See our section on carriage charges.

  5. Prices displayed are exclusive of VAT (ie, VAT is added to all prices displayed).

  6. VAT is currently charged at 20%.

  7. VAT will not be charged to European Union companies who supply us a valid VAT number at the time of ordering. If the VAT number is not valid we will charge VAT at 20%.

  8. VAT will not be charged where the goods are shipped by us directly to companies in the Channel Islands, and companies residing outside the European Union, or to a bonafide shipping agent who subsequently exports them outside the European Union.

4. Payment

  1. Payment in full is due prior to the despatch of any order.

  2. Payments can be made by credit or debit card, Paypal, cheque, postal order or cash on collection from our warehouse.

  3. Payments made by credit or debit card are processed through our HSBC merchant account. Payment is not complete until fully authorised by HSBC..

  4. Payments made by Paypal are made through the Paypal Express Checkout. Payment is not fully complete until fully authorised by Paypal.

  5. Payment by cheque or postal order is not complete until fully cleared in our bank.

  6. Payments made for goods not received due to goods not available or orders not accepted will be credited to either your credit card, paypal account or by cheque or postal order.

  7. Other methods of payment include BACS transfer.

5. Delivery

  1. Although every effort is made to ensure that all products available for purchase on this web site are in stock, we cannot guarantee immediate availability.

  2. We endeavour to despatch your order within 24 to 48 hours. If we are unable to despatch your order within 7 days we will contact you with an estimated delivery date and the option to cancel your order.

  3. We will not be held liable for any loss or expense incurred due to our failure to meet an estimated delivery date.

6. Cancellation, Shortages and Returns Policy

  1. Orders may be cancelled prior to despatch of goods by e-mail to or by telephone. A full refund of payment will be made if already processed.

  2. If you are not satisfied with the goods you may return the goods with a full refund of payment, excluding all carriage costs. Goods must be returned in a re-saleable condition with all packaging intact.

  3. Goods may be exchanged with additional carriage charges.

  4. Shortages will be replaced at the discretion of the seller, otherwise the appropriate refund of payment will be made.

  5. We will incur all return carriage charges if  the goods are faulty, received in an unsatisfactory condition, despatched in error, or mis-represented on our web site.

  6. You must notify us of your intention to return the goods by e-mail with 7 days of receipt of goods, and goods must reach us within 14 days of receipt of goods.

  7. Once returns have been received and processed by us, we will notify you by e-mail or telephone of your refund or exchange.

7. Third Party Websites

  1. Links to third party websites are provided for your convenience. We do not fully review all third party websites, and therefore do not endorse or make any representation about them. If you access any third party website from this site, you do so at your own risk.

8. Availability of Website

  1. We endeavour to ensure that this website is available 24 hours a day and 365 days a year.

  2. However, we cannot be held liable if this website becomes unavailable for any period of time for any reason, due to maintenance or reasons beyond our control.

9. Privacy and Security Policy

  1. We are committed to your security and privacy.

10. Legal Liability

  1. The contract for the sale of goods between the seller and the buyer are subject to and governed by the law of England and Wales, and any dispute arising in connection with these terms and conditions are subject to the jurisdiction of the English courts.

  2. We do not guarantee that any product for sale on this website is appropriate for sale or use outside the United Kingdom. If you do purchase or use any products from this website from outside the United Kingdom, you are liable to comply with local laws.

11. Acceptance of Terms.

  1. By using and ordering from this website you agree to be bound by these terms and conditions.

  2. This does not affect your statutory rights as a customer

You are in: Home > Terms and Conditions


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Emporium Sales & Marketing Ltd
Dicken Green Mill, Greenfield Lane, Rochdale, Greater Manchester, England OL11 2LD
Tel: +44 01706 526548  Fax: +44 01706 759549  E-Mail:

Registered in England and Wales. Company Number 3414756.  Registered Office: Dicken Green Mill, Greenfield Lane, Rochdale, England OL11 2LD.  VAT Registration Number: GB 707714437